Lead Product Designer

I design complex products and the systems beneath them.

I started in graphic design, spent six years building for the web, and now lead design for complex products. I still work across design and code.

Featured Work

circl . enterprise saas transformation

Built for one client. Rebuilt so it fits any of them.

The system had grown around a single customer's way of working, so every new client meant building it again. The hard part wasn't making it configurable — it was deciding which complexity belonged in the product at all.

ROLE.
Lead Product Designer
OUTCOME.
One configurable architecture across back office and the drivers app, modules reused per client instead of built per contract.
Circl operations dashboard: delivery job list beside a live route map
operations surface produced by the shared model.
Circl drivers app showing a delivery task in progress
drivers app.
Circl last-mile planning: route list beside a delivery map
last-mile planning.

thg . multi-client scale

Designing one system for many products, brands and clients.

Every client meant building the whole component over again. So I split the system in two: components ask for a role, like surface, text, or feedback, and each brand fills it in with its own fonts, colors, corner radius. Same components, different brand, no rebuild.

ROLE.
Lead Product Designer
OUTCOME.
The same components carry many client brands, with white-labelling built into the architecture rather than bolted on per product.
THG design system canvas: type specimens, component library and documentation
shared component architecture and documentation.
The shared component system themed for the first client brand
The same components themed for a second client brand
The same components themed for a third client brand
same components, three client brands.

the hashgraph group . enterprise products

Making complex technology understandable

At The Hashgraph Group, I was responsible for UX across technical products including supply-chain traceability, digital identity, transactions and wallets. I designed some experiences directly, investigated unfamiliar concepts and shaped direction with other designers, and reviewed work across the portfolio.

ROLE.
Lead Product Designer
FOCUS.
Complex enterprise UX · Product design · Design direction
Traceability dashboard following a certified batch through the supply chain
traceability platform console.
Digital identity console listing issued credentials and their status
digital identity.
Admin console flow for selecting, inspecting and approving a cacao batch
operator’s app.

lloyds pharmacy . research-led ux

Improving the existing flows, and launching a new product alongside it

Pharmacy and Online Doctor were two separate systems hard to navigate between, people were dropping off trying to cross from one to the other. We ran research and it moved the problem: trust and expectations were breaking down long before anyone reached the consultation.

ROLE.
Lead Product Designer
OUTCOME.
Drop-off in consultation journey fell, Online Doctor and the pharmacy became one experience, and patients got a second way into care through Video Doctor.”
Lloyds Pharmacy Online Doctor app screens: Video GP onboarding, branding, log-in and the app on an Android home screen
the video doctor app.
The Lloyds Pharmacy hair loss page, with the shared header and navigation
The Online Doctor information about baldness page, with the same header, type and components
pharmacy and online doctor, one system.
Five mobile questionnaire screens: age, height and weight, smoking, acne and migraine with aura
the questionnaire, one question per screen.

I like taking complicated things and making them simple.

Systems thinking

I look beyond individual screens to understand the structures and dependencies behind a product.

Product strategy

I help turn ambiguity into clearer product direction and tangible decisions.

Designing for scale

I create patterns and systems that can grow across products, teams and clients.

Making ideas tangible

I use prototypes and visual storytelling to make complex ideas easier to understand and evaluate.

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